Customer Testimonials

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DealerRater Jul 10, 2024

Good buying experience. Service was quick and satisfying. Bunch of guys I know bought vehicles there and were happy. I now see why.

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DealerRater Jul 3, 2024

Alvonte made my car buying experience very pleasant! He was very knowledgeable and friendly! Thank you for making things easy, I love my new car!

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DealerRater Jun 27, 2024

Erik Janco is the best! He listens to what you are looking for and the amount you want to spend and works to get you there, easy person to talk to like you have known him forever. Highly recommended

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DealerRater Jun 24, 2024

I have delt with many dealers and Erik was by far the best! I'm now a proud owner of a 2024 Bronco and the excitement goes on!

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DealerRater Jun 15, 2024

Jason, Erik and Mike were all top notch and easy to deal with. Treated me like family and listen and addressed my vehicle needs. I highly recommend this team

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DealerRater Jun 11, 2024

Tyler D. Went out of his way to find us the Maverick that we wanted. He wasn’t hard selling the truck or pushing us to spend more than we wanted. He didn’t try to get us to purchase packages or extended warranties that has been what we have had done at other dealerships. The financing was easy and there weren’t any “unwanted extras” stuck on the final paperwork. I will gladly look up Tyler for my next car purchase. Thank you for a ice car buying experience.

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DealerRater Jun 2, 2024

Great dealership to work with ordered my 2024 Bronco to my exact specs. Tyler was great to work with my Bronco arrived in just over two months. AMAZING

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DealerRater Jun 1, 2024

Erik was great to work with in buying our new truck. He worked very hard to get the deal we wanted to fit our needs.

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DealerRater May 31, 2024

J. Hatzis was great. To the point - was perfect for me and my husband. We left with our brand new 2024 Bronco and was very happy with the quickness J. Hatzis provided.

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DealerRater May 31, 2024

Such great service that I have been to him two times in less than three months to purchase vehicle. I will come back a third time when necessary!

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DealerRater May 31, 2024

I purchased a pre-owned vehicle in March and just had a an excellent experience. Their post sale responsiveness is great. I appreciated it so much that when I needed to replace a different vehicle, I went 90 minutes out of my way so I could go back to them. Erik Janco and the dealership are great to work with and I was in and out quickly with the second vehicle. Two purchases in less than three months and if need be, I’d go back for a third.

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DealerRater May 30, 2024

Erik was awesome and delivered everything as promised. I love my new Explorer, it’s just perfect. Everyone at this dealership was awesome to work with. A great experience!

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DealerRater May 29, 2024

Erik Janco was great to work with in securing our new vehicle. He was very professional, listened acutely to our situation and went over and beyond helping us with our unique insurance and title situation. I loved his humor and his caring personality. I will definitely recommend Erik to our friends and family.

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DealerRater May 16, 2024

They were very helpful and so polite. Erik really knew the details of the F 150 we purchased. His diligence in helping us find a vehicle was amazing.

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DealerRater May 11, 2024

We had been looking for a particular vehicle for a couple months and finally found one at Chapman Ford. John Hatzis showed us the car and made sure that the specifications met what we needed. John and his manager got us the financing we were looking for and we picked up the car the next day. A couple of minor issues came up that the dealership was not aware of and John and his team took care of everything immediately with no resistance. This was my second vehicle purchase from Chapman Ford and everything was great both times. they stand ...

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DealerRater May 10, 2024

Excellent salesmanship. A true professional. Highly recommend to anyone in the market for a new vehicle.

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DealerRater May 10, 2024

We were super satisfied with our experience a Chapman. John Hatzis was our salesman and he found us an excellent deal. He was very patient with us, and found us the right car at the right price.

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DealerRater May 6, 2024

Everything was great. Erik was very professional and helpful. Very easy process. Showroom was neat and clean

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DealerRater May 2, 2024

Good people to work with had an issue with my tailgate and Chapman Ford took care of it for me thank you

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DealerRater Apr 30, 2024

Erik at Chapman Ford was wonderful to deal with! After a few weeks of searching for the exact vehicle we were looking for, we found it at their New Jersey location. Erik handled all the logistics and got our vehicle to Lancaster for pickup. They went out of their way to make the process as smooth as possible and answered all of our questions. We’re very satisfied with all that they were able to do for us!

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DealerRater Apr 28, 2024

Worked with John Hatzis and Ryan Zayas on buying a new truck. Very professional and honest. Highly recommend.

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DealerRater Apr 26, 2024

John Hatzis and Jared Meshey were great to work with. They made everything easy to understand and kept me informed throughout the whole process.

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DealerRater Apr 16, 2024

Tyler and Arron handled the purchase of our new Ford Explorer very professionally. They answered all of our questions and gave us a great deal. I would highly recommend Chapmen Ford of Lancaster and Tyler and Aaron.

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DealerRater Apr 15, 2024

John was very helpful and he helped me with choosing the right car and insuring a great experience!

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DealerRater Apr 10, 2024

Quick and thorough service. No detail too small. Would highly recommend to anyone looking for a new or used vehicle.

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DealerRater Apr 3, 2024

John found us the vehicle equipped the way we wanted without special ordering. He was always easily contacted for our after purchase questions.

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DealerRater Mar 31, 2024

My salesmen John went above and beyond what a salesmen should do. I would consider Chapman Ford for my next car purchase.

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DealerRater Mar 22, 2024

Purchased 2 trucks through him now and was a great experience both times! Highly recommended

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DealerRater Mar 11, 2024

Everyone we came in contact with at the dealership were friendly and accommodating. John did an outstanding job preparing our eventual purchase and explaining/identifying the many features of the vehicle.

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DealerRater Mar 11, 2024

I went to the Lancaster location with a specific list of options because of a disability and Alvonte made this a great experience even though there was nothing in the area meeting our needs. We decided to bring my wife in and have her decide what was the best for her. In the end we found the car she needed and was happy with. This was a great experience and I would highly recommend this dealership.

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DealerRater Mar 9, 2024

John was very helpful with all my needs. Will work with him again in the future!

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DealerRater Mar 8, 2024

it was a great experience working with erik janco who helped us get the right car. he was more than exceptional. we really appreciate his help. it was a good experience overall.

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DealerRater Mar 8, 2024

Great experience, John Hatzis was a tremendous help. Very enjoyable working with him. Overwhelmingly satisfied with my vehicle.

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DealerRater Feb 21, 2024

Purchased a gently used car with help from salesman John Hatzis. Everyone we dealt with seemed knowledgeable about the vehicle which made us feel comfortable with our decision.

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DealerRater Feb 20, 2024

John Hatzis was wonderful to deal with. My family and I left feeling like we were taken care of. Definitley going to come back to see John!

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DealerRater Feb 17, 2024

John was a great help getting me into my new vehicle. He walked me through the entire process with knowledge and patience.

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DealerRater Feb 9, 2024

Good service specially from Erik from there, gave me what I wanted and I could not be any happier.

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DealerRater Feb 7, 2024

Chapman Ford Lancaster is now my Dealership. Tyler Dahowski is one of the best sales guys I've ever had. He took the time to really listen to my needs and wants. No pressure to purchase at anytime during my visit. Jared Meshey was great when it came time for finances and Jon Webster kept checking to make sure we were happy. Tyler Dahowski has an excellent team and is truly an asset to Chapman Ford. HOLD ON TO HIM!!

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DealerRater Feb 6, 2024

Purchased a 2023 Explorer ST, everyone was great, salesperson John Hatzis was helpful and friendly. Sales manager was easy to work a deal with on trade in and purchase price and finance dept. was friendly and knowledgeable.

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DealerRater Feb 1, 2024

No pressure, friendly, low key experience. We purchased a new Maverick from Lino Del a Rossa. Great experience. Whicleould go back if ever in need of another car. Thanks Lino!!!

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DealerRater Jan 28, 2024

The whole atmosphere of the dealership was very nice, everyone was super friendly and it was not high pressure at all.

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DealerRater Jan 24, 2024

John was great! Very attentive and did everything he could to make sure I was satisfied with my purchase and service! I’d highly recommend Chapman and I’d highly recommend John for great service and attention to detail!

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DealerRater Jan 18, 2024

We are very satisfied with our purchase! John was wonderful and helped us through the process. I highly recommend Chapman Ford!

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DealerRater Jan 15, 2024

We had an awesome experience! Erik was the best. He stayed in contact with us daily while we were in the process of buying our Bronco and even called our insurance company for us. He made the entire process SO simple. He has an excellent personality and happily answered my many questions! We also had a great experience with Jared who helped us finalize everything. Overall, everyone we encountered was so friendly and made the process so enjoyable!!! Thanks to all involved!

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DealerRater Jan 11, 2024

Choosing Chapman for my recent car purchase was a decision I'm grateful for. The dealership's commitment to customer satisfaction was evident from the start. Having been to other dealerships in LanCo I can confidently say that Lino is truly an asset to their sales team. Not only is he knowledgeable about their extensive inventory but also attentive to my specific needs. Lino worked tirelessly to find the perfect vehicle within my budget, offering valuable insights without any pushiness. The entire buying process was smooth, and the transparency in pricing was refreshing. Chapman stands out for its integrity, professionalism, ...

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DealerRater Jan 9, 2024

Lino provided exceptional service throughout the purchasing process. Right from the start, it was evident that Lino De La Rosa possessed an impressive depth of knowledge about vehicles on the lot. His professionalism and expertise were immediately apparent, and I felt confident that I was in good hands. Above and beyond would be an understatement. Lino De La Rosa took the time to listen to my requirements, understand my budget, and patiently guided me through the purchasing options and any additional features. Overall, there were no hidden surprises or pushy sale tactics, which made the entire experience stress-free and enjoyable. ...

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DealerRater Jan 6, 2024

Erik was very helpful with the purchasing process and was always available to answer any questions I had about the vehicle. Always greeted me with a smile was respectful and professional the entire process. Would recommend to anyone looking to purchase a vehicle from this dealership.

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DealerRater Jan 3, 2024

Buying experience was outstanding. Scott Greiner is extremely knowledgeable and courteous. No pressure. The business manager made the paperwork process seamless Highly recommend this dealership.

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DealerRater Oct 27, 2023

Scott is honest and goes out of his way to accommodate you. I purchased many vehicles in 40 years and I felt comfortable, no pressure

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DealerRater Sep 15, 2023

Best experience I’ve ever had buying a vehicle. My husband saw the Ecosport in the showroom. I was at work and our salesman, Erik Janco, brought the car to my work so I could see it. Within a few hours I had bought the car. Everyone there was very nice. I would definitely recommend them to anyone that wanted to buy a car.

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DealerRater Aug 13, 2023

Dashawn answered all my questions without hesitation and it was clear he has spend time learning the ford material and excels at delivering that info to customers however they need !

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DealerRater Aug 13, 2023

Excellent service provided by our salesperson Lino De La Rosa. I would highly recommend the dealership and Lino to anyone.

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DealerRater Aug 12, 2023

I am so happy with my Ford Bronco Sport. The entire team from start to finish made this process so easy. This is my first Ford and I am beyond happy. I have recommended so many to get a Ford Bronco Sport and get in at Chapman Ford! I will be purchasing here again. Above and beyond! And special shout out to Dashawn Martinez my sales rep!!

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DealerRater Aug 1, 2023

Great dealer to work with. Would recommend highly to purchase from. Our sales agent DeShawn was Excellent! Great Team Overall Team!

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DealerRater Jul 18, 2023

I always have an amazing experience with Scott and the dealership. I've been coming to Chapman for at least 6 yrs now. Thank you for all your help.

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DealerRater Jul 13, 2023

This is the third vehicle we have purchased at Chapman Ford in Lancaster. Each time it has been a very good experience. DaShawn Martinez was so patient and courteous as we were deciding on color and package preferences, and he worked hard to find just the right vehicle. When our vehicle arrived on lot, DaShawn very carefully explained the various new components. He even spent more time helping when we went back to ask another question regarding the "new stuff." Jon Webster, the sales manager, was also helpful as we made the deal, making sure we had the ...

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DealerRater Jul 5, 2023

This is the next of many vehicles that we have either purchased or leased through Chapman Ford. As usual, the attention to our needs was first class. The staff, both in sales and service, were excellent, efficient and professional. To our way of thinking, Chapman is the only place to get a Ford in this part of Pennsylvania.

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DealerRater Jun 30, 2023

Thank you Scott! You were outstanding in providing personable professional customer service that was easily understandable in determining the steps i needed to take for my lease buyout of my 2020 Hybrid Ford. My sincere thanks in making this whole process fun. I am excited knowing my car actually has appreciated in value, as well! Kind regards, Annetta Cracraft

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DealerRater Jun 15, 2023

Had a great experience working with Tyler and purchasing my car. Would highly recommend Tyler and the dealership.

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DealerRater Jun 13, 2023

Buying cars from Scott Greiner for decades. He is what brought me to the Chapman dealership. Everyone I worked with there was great!

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DealerRater May 23, 2023

Chapman Ford and our sales rep Lino De La Rosa were awesome. They heard what we were looking for, and without any pressure worked out the perfect, used vehicle for our commuting needs. Great experience.

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DealerRater May 15, 2023

I found my unicorn! I had specific requests in regard to my Bronco. Found one at a dealer where they couldn't get it transferred and it was sold. I gave up on my search but they didn't? They kept looking and found exactly what I wanted! Alvonte Addison was the best - personable, engaging, diligent and truly interested in what I wanted. A great experience!

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DealerRater May 11, 2023

John Hatzis was very kind and helpful to my needs for a new vehicle. I knew what I wanted and he had it ready even though I was a last minute appointment for him. He wasn’t a pushy salesman trying to give me what I didn’t need. The dealership was patient and helpful and I love my car from them.

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DealerRater May 9, 2023

I just purchased another Ford Escape from Chapman Ford of Lancaster. The whole process of trading in my old Escape and purchasing a new one was quick and easy. I am very satisfied with Chapman Ford and their sales team. Lino De La Rosa and Jared Meshey are very knowledgeable and were a great help. My experience with Chapman Ford of Lancaster has been a great one since my first purchase in 2019. I highly recommend this dealership.

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DealerRater May 4, 2023

Had an excellent buying experience at Chapman Ford in Lancaster. Dashawn was great to work with and made sure the sale went smoothly. Will definitely go back to him and this dealer in the future.

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DealerRater Mar 20, 2023

Working with Scott Greiner (Sales) and Jared Meshey (Business Manager) has been a breeze on the last few cars. Nothing but the best from these guys. Never felt more comfortable and trusting going through the process then with these guys!

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DealerRater Mar 7, 2023

I can’t thank Erik enough for how easy he and the team at Chapman made my car buying experience. The whole experience was amazing from the test drive to hopping in my new 2022 Bronco Sport only three hours later. I truly wasn’t expecting to be driving away in a new car yesterday. Thank you for your hospitality and making dreams come true. I’d definitely recommend Chapman to my friends and Family. This was by far the best car buying experience I’ve ever had in my life. Thank you again!

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DealerRater Feb 14, 2023

Lino De La Rosa was great during my recent purchase of a 2023 F150 Lightning. Even though it is a newer type of vehicle for Chapman, Lino was able to walk me though the new truck seamlessly. The attention to detail, follow-up and overall customer service were incredible!

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DealerRater Feb 13, 2023

Just bought first truck, Scott Greiner was awesome. 3rd vehicle with Scott and all great experiences!! Thank you!!

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DealerRater Feb 4, 2023

I've known Scott Greiner for years, and working with him for our Maverick was excellent! Helpful, never pushy, class act all the way. Thanks you Scott.

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DealerRater Jan 28, 2023

Erik, the salesperson was very helpful, courteous and not pushy. He answered our questions, offered appropriate suggestions and shared his product knowledge with in assisting us making our decisions. He was quick to followup on any questions we had leaving the dealership. Delivery was smooth and easy. Erik followed quickly to any questions we had after the delivery. He explained how the service area worked and made us aware of who our service representative would be. Overall, this was a stress free experience.

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DealerRater Jan 23, 2023

Never thought I'd ever own a Ford, but glad that I do now! Especially with the help from Jason the GM, Jon the sales manager, Mike, and Logan for helping me out finding the perfect work/family mobile! I definitely recommend the Chapman team for any vehicle needs and service! Painless and efficient process! They will not disappoint!

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DealerRater Jan 5, 2023

They were amazing! Best service I have had in a very long time! I would recommend this dealership to anyone!

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DealerRater Dec 22, 2022

My sales rep Eric was fantastic. He was professional and attentive. The entire team made me feel like one of the family.

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DealerRater Dec 20, 2022

Scott Greiner did a great job helping me through the process of ordering my new vehicle. Unfortunately my current vehicle broke down before my new one arrived so I had to switch things up and ended up buying a new vehicle off the lot. Scott helped me through it all!! Thank you so much!

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DealerRater Nov 19, 2022

After my first Ford, I came back for another and worked again with Scott Greiner. I appreciated his communication and frequent updates. Scott made the process easy, and I couldn't be more pleased with my new truck.

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DealerRater Oct 31, 2022

I really enjoyed buying a car from this dealership! John Hatzis is a great seller! Everything was done quickly and neatly!

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DealerRater Oct 27, 2022

Had a fantastic experience working with Erik Janco and Mike Mumma. We knew what we were looking for when we walked in and the Chapman team provided top notch service. This was our first time working with Chapman, but the experience was far superior to other dealerships we’ve been to/worked with in the past. We purchased a 2022 Ford F-150 and couldn’t be happier. Erik was transparent throughout the process and worked tirelessly to meet our needs in all facets. Erik even came in to finalize paperwork and communicated with us on his days off. Highly recommend!

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DealerRater Oct 19, 2022

This was my first time working with Chapman Ford of Lancaster and my experience was top notch! Dashawn Martinez was a pleasure to work with. I am very transparent and upfront with my needs in the search for a vehicle and Dashawn was able to recognize my needs and worked with me every step of the way. I live an hour away from this dealership and plan to continue to do business with them because the hour drive is worth the experience to me. Dashawn never made me feel pressured about anything and was very accommodating. Also I think the ...

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DealerRater Oct 4, 2022

i was very satisfied to work with Scott and the team at the dealership. they were very attentive to detail and made the experience very positive. any questions i had about the car or updates were always handled very professional. i would recommend Scott as a sales man to anyone wishing to [urchase a vehicle anyone can give me a call if they have any questions. LL

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DealerRater Sep 14, 2022

I recently purchased a 2022 Ford Escape SE Hybrid from Chapman Ford. I can't thank Erik Janco enough for his endless patience and thoroughness in explaining each and every detail of this beautiful compact SUV. I love it!

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DealerRater Sep 14, 2022

I recently purchased a Ford Ranger from Chapman of Lancaster and I am so happy I chose this dealership. Dashawn was phenomenal to work with, going above and beyond my expectations.

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DealerRater Sep 8, 2022

Chapman did a great job of listening to our needs and finding us the right vehicle

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DealerRater Sep 3, 2022

The sales team is always kind and helpful. Great customer service and do what they can to help their buyers get the best deal.

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DealerRater Sep 2, 2022

Were very patient while I sort out my immigration documents and helped me pick the best options for me.

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DealerRater Aug 19, 2022

We keep coming back to Chapman because of Mike Mumma. He treats us like we are his only customer…he directed us to Erik and he couldn’t have been more helpful…we were very happy with him as well.

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DealerRater Aug 17, 2022

Erik and the entire Chapman Ford team provided great service from the time of ordering my new F150 to the minute I got to drive it home off the lot. They did a great job fully explaining all purchasing options, and went the extra mile to make sure I got exactly what I was looking for.

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DealerRater Jul 1, 2022

This was my first car-buying experience, and thanks to the team at Chapman Ford, it went very well. Tyler specifically showed me at least 8 different cars, went on a road test with me, listened to and valued my list of must-haves, and even acknowledged my need for a lower priced car in the end. I didn't feel overly pressured, and ended up with a great used car that runs great. The other salesman were friendly and chatted with me during the periods of time I was waiting. Overall, a great experience, and would recommend their service. I was able ...

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DealerRater Jun 29, 2022

Excellent experience from the whole team buying/ordering my new truck and trading my truck in for a fair value.

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DealerRater Jun 24, 2022

Tyler Dahowski was great to work with. My husband and I came in to “look” and came home with a new (used) car. We were both pleased with the whole experience.

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DealerRater Jun 23, 2022

Great service from Lino, he was very helpful and knowledgeable. He answered every question I had and made the car buying experience smooth as could be.

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DealerRater Jun 16, 2022

I just recently bought a 2018 Ford F-150 and found Lino very attentive to what I was looking for.

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DealerRater Jun 7, 2022

Scott delivered my new Bronco in only 3 months! Communication was excellent. He went the extra mile to optimize my trade in value by taking my BMW down the street to Faulkner BMW who offered $2500 more for the trade than my original offer. I will definitely recommend Scott to friends and family!

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DealerRater Jun 3, 2022

Scott made us feel like we were a part of this family and he was not happy until we were completely satisfied with our new purchase, we highly recommend this dealership .

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DealerRater Jun 1, 2022

Scott found the truck that I needed and made the deal work. All I had to do was tell him what I was looking for and he came through!

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DealerRater Jun 1, 2022

1 year 10 months and 17 days after my initial reservation, I took ownership of my 2022 2 Door Badlands Sasquatch! (At no fault to the dealership) Chapman Ford of Lancaster (PA) and Scott Greiner have been amazing to work with and I respect the whole team there. They really care about building customer relationships and not just getting another sale out the door. Every step of the process was handled with care and attention, they earned a customer for life. If you're in the area looking for a vehicle stop by and give them a chance at your business.

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DealerRater May 25, 2022

I was very happy with my car buying experience at Chapman Ford Lanc. My salesperson Lino De LA Rosa was very helpful and knowledgeable about the Bronco I ended up purchasing. He helped me set up my phone to interact with my vehicle. Overall I would recommend this dealership to anyone looking for a pleasant car buying experience.

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DealerRater Apr 29, 2022

Scott Greiner was excellent to work with! He is very knowledgeable and friendly and I would highly recommend working with Scott!!

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