Customer Testimonials
Purchased a Ford vehicle from Aaron at Chapman Ford. The process was efficient and well organized.
Very interested, kind, humble, and professional much appreciated.. Ethan Jason and Avante took care of me from the moment. I got out of my car until we signed the papers with Jared.
Excellent service! Aaron was very knowledgeable and answered all of our questions! Entire process was smooth and stress free. We highly recommend Chapman Ford!
Tyler was great to work with as was the rest of the team. The GM worked out a pricing deal with me to get me into the car I loved. The only reason the dealership isn’t getting a 5 star review is the detailing on the vehicle wasn’t great and I had to go in and clean a bunch of dirt and brown spots out of the cup holders, storage in front of cup holders, and in the doors as soon as I got home.
Aaron and Jared are true professionals at what they do. They listened well and answered questions thoroughly.
Great experience and the Chapman team was very easy to work with. I am very pleased.
Found a Maverick online I wanted. Only one in 500 miles in what I wanted. It was under a no sale due to a recall. They called once it was ready in 30 days. I must say all I encountered there were top notch people. In today’s world I just amazed and taken back by the effort to accommodate me. Look out Chapman Kathy and Steve will return
Great customer service and Tyler was a pleasure to work with. He was professional and guided me through the purchase of my vehicle with kindness. I will definitely be coming back to Chapman for my next vehicle.
Worked with Aaron on my car purchase; He's been very professional throughout and had all the answers to critical and none critical questions i posed to him. Took me for a test drive, ran the numbers , got me the quotes and made the changes i requested and laid it all out for me. The turn around was record breaking. I highly recommend this dealership, been to many and this one stood out and it's for me an outlier.
I recently purchased a new car from Chapman Ford Lancaster, and I am beyond impressed with the experience — thanks to Alvonte Addison! Alvonte was absolutely wonderful from the very first moment. He was patient, kind, and genuinely dedicated to making sure I found the right car for my needs. His knowledge and professionalism made the whole process seamless and enjoyable. It’s hard to put into words how grateful I am for all of his help. If you’re looking for an amazing car-buying experience, I highly recommend Alvonte Addison and the team at Chapman Ford Lancaster!
We really had a great experience buying our Bronco at Chapman! Tyler, our sales person was so wonderful to work with. He made the car buying experience fun and stress free! I’d recommend Tyler and Chapman Ford to everyone.
Years ago, I had a bad experience at Chapman, but this was a completely different experience! Aaron was very professional, and I did not feel the typical "Salesman" push in any way! Such a great guy to work with and I would recommend asking for Aaron if you are looking to buy a vehicle.
This was truly the best experience we have had buying a car. Very helpful and not pushy. Highly recommend this dealer!
Tyler is the man if there’s anyone that you wanna build a relationship with as you’re buying a car it’s gonna be with Tyler! And there is a gentleman name, Ethan there who is good friends with Tyler. I highly recommend Ethan as well. Either of these gentlemen work with you than you are in really good hands.
When I got there, the person I met with was with John he was very pleasant very knowledgeable. Very helpful. Took his time to help me. See what I really wanted. What I was looking for. Made the whole buying process so easy.
All the employees were so nice. I told Tyler what I was looking for and my budget and he did not hesitate getting me into a vehicle that I love.
If they didn't have the truck we wanted, we would've walked away. They came in an hour after the advertised open time and blamed the internet marketing. No one apologized for making us wait till well after we started the purchase process. Our sales man Ethan was super nice and friendly, but then there were two different managers that got involved and were super rude to us. One was the sales manager, and not really sure who the other manager was. They were both very rude. Again we almost left. They made us feel like idiots for trying ... Read More DealerRater - Jun 10, 2025
The folks at Chapman were nothing short of friendly - not at all the normal experience of dealing with pushy sales people. They were patient with us, willing to work with our wish list, and let us move at our speed. A great experience!
Absolutely a pleasure to work with Harrison ! From the day we ordered our F450 till 6 months later for delivery, Harrison kept us informed and part of the process the entire time. He even went above and beyond on delivery day and made it very special for us. Harrison is a committed professional and he shows absolute dedication to his customers. We will be back very soon!
I had a great experience buying my car here. The staff was very friendly and attentive, helping me throughout the entire process and patiently explaining everything. The service was excellent, and best of all, the vehicle comes with a lifetime engine warranty, which gave me a lot of confidence. I definitely recommend this place!
Excellent service, pleasant atmosphere. The team asks questions and listens, they do everything to meet the needs of the customer.
My sale representative and GM Jason are awesome and this experience was great. I would surely recommend friends and family
Top quality service. Staff were very professional. Highly recommend there service to anyone. Excellence at its finest.
Very nice guy. Explained everything in detail and was very helpful. Would definitely recommend him again to anyone if they need help.
He was wonderful with us he was great please keep him around he will serve your company well. I thought John Meshey treated us well well Tyler was very good as well i would say we were blessed thank you Tyler.
Had a great experience at Chapman. Tyler Dahowski and Mike Mumma took care of me. Come in and ask for Tyler. You will not be disappointed!
Thank you Tyler for the best sales experience. You made the whole buying process from start to finish.
Inrcredibly pleasant, thorough, and helpful. It's a pleasure working with Tyler. This is the 4th time working with him.
Chapman Ford was great! Very clean well kept dealership. Everyone there was very helpful and pleasant to work with. It was definitely one of the best dealership experiences I have ever had!
Tyler is awesome! Super knowledgeable and all around nice guy. It was a pleasure getting my new car from him.
Everyone at Chapman Ford was very helpful to get me into my new Bronco. Especially John Hatzis! They all shared their experiences with the Bronco to ensure my comfort in buying it. I love it so far!
My experience at Chapman Ford Dealership in Lancaster was very positive. The Sales man Aaron was very polite, respectful and very knowledgeable. Great overall experience. Thank you!
First time buyer of Ford and was very impressed with Aaron on his knowledge and professionalism said being there under a year.
The dealership was quick and efficient with helping me purchase a Ford Maverick. Answered all of my questions and was able to pair me with the perfect Maverick!
I highly recommend Chapman Ford, I had a great experience there. Ethan Steck was my salesman and he was very helpful, honest, and quick to address any questions we had. I often avoid big dealerships because I hate feeling like they're hiding something or trying to bait me with a good price and then upsell, but this was not an issue at all with this dealership. They gave us the full history of the car and I paid a very fair price. A few weeks later I am loving the vehicle I bought from them. I've been telling ... Read More DealerRater - May 2, 2025
Tyler and GM Jason were wonderful to work with and they’ve gained life long new customers.
This is the second vehicle I bought at Chapman Ford of Lancaster. There very well could be a third in the future.
Great experience. Thanks to our salesman Tyler Dahowski for making it easy and keeping us informed through the entire build process. Love our new Ford!
Alvonte was very knowledgeable and thorough with the whole process. Jared was prepared with all the paperwork.
It was a pleasure working with Tyler, he was knowledgeable, helpful, and made the process simple.
Aaron Hawbaker was extremely patient, answered all my questions thoroughly, and made sure I felt comfortable with my decision. I highly recommend their services!
Great experience. John was very knowledgeable, pleasant and not pushy. Second experience with John and would recommend him highly.
Everyone was very professional , courteous and helpful in helping me select and close a deal on my Maverick. Thank you
Tyler at Chapman Lancaster was very helpful is assisting me with purchasing my new Bronco. His sales style isn’t pushy or desperate or dishonest, which is so common in the car buying process. I really appreciated his cool, nonchalant approach and his tremendous level of responsiveness. I recommend him and this location if you are looking for a fair deal for your dream Ford vehicle.
We had Great service at dealershio and Tyler was very personable and great to work wiyh
Understood buy rate question as EVERY good Dealership knows about, but doesn't tell you. Tyler was a fine salesman.
The experience was wonderful and fun! I bought a jeep gladiator with 4k at a ford dealership lol but it was the best purchase. The finance process was quick and easy; Chapman finance rep was knowledgeable and friendly. He found a finance company with low rates and an appropriate monthly payment. I’m super happy with my purchase!!
They were a convenient location. Good customer service. Competitive pricing. Good communication nice warranty with powertrain with oil changes at 5000 miles. .
Tyler was probably the best car salesman that I have ever dealt with. And I have bought many cars in my life. He was never pushy. He seemed to know what was important to me. I bought y last car at Chapman I know it’s a good dealership. I am very grateful that Tyler was there to help me through this process.. Ryan was also nice to deal with.
Tyler, Jon, Shelby, and Mike all did a great job to make my experience awesome! Tyler, answered all my questions about leasing. Jon is the GOAT and got me all the numbers I needed! Shelby cleaned the truck to perfection! Mike, walked me through all my leasing paperwork and made it easy!
Tyler came in early to accommodate us and he did an excellent job thank you
I had a great experience with the Chapman team. Tyler was there to answer all of my questions and was patient while I made my decision. I'm very happy with my Ford Explorer and can't thank them enough for the wonderful experience.
Had a very smooth buying experience at Chapman Ford. John Hatziz our salesperson was very professional and knowledgeable.
VERY FRIENDLY NO HIGH PRESSURE SALES THEY WILLING TO TAKE TIME TO HELP WITH JUST ABOUT ANYTHING WOULD DEAL WITH THEM & AARON HAWBAKER AGAIN ! ! ! ! ! !
Tyler was a fantastic young man to work with. He understood cars and sales and handled our situation very professionally. He was willing to make a deal and not beat around the bush about the sale. I’d definitely recommend Tyler to my friends and family!
Great purchase from start to finish. Professional and very accommodating for our needs. Looking forward to our relationship taking care of our truck.
The customer service was the best and would return to purchase another vehicle. Great staff
Tyler is fantastic and the whole team is amazing. Very fun experience which you do not get with a lot of car buying experiences.
Tyler is always helpful and a pleasure to work with, if any issues arise he is ready to help.
Bought my first new car with Tyler. He made the process super easy and explained everything thoroughly.
Tyler and Chapman Ford always gives great service. We will definitely come back here for any car purchases!
My family had an amazing experience with Chapman Ford, beginning with the sales team, and ending with the finance department. It’s a good group of people contributing to a wonderful experience for the consumer.
I had an excellent salesman Alvonte Addison. He was straight forward, honest, helpful and knowledgable. I would recommend him to anyone.
Very communicative, worked with my busy schedule to get what I needed when I needed it
Chapman Ford of Lancaster and our salesman Tyler made the buying experience less stressful and a very smooth transaction. Tyler even went over and beyond by driving the new truck to my residence to verify that it would fit in the garage which gave me an opportunity to go over it before the final purchase.
Pleasant process from the start to the end. Tyler, Jared and Mike made it happen in a timely fashion and with no hassles.
It was a good experience. John Hatzis and everyone I worked with was excellent. John
Aaron was an excellent salesman. Very patient with my two kiddos and very responsive through text!
Great truck. Good people. Made it simple and easy. I'll definitely deal with them again!
We had an amazing experience and everyone was super helpful and patient with our family!
Purchased a new truck and had no problems things went well and on time would go back again
Jon Webster...Thank you..thank you ..thank you for the wonderful service you gave us right from the first moment we met you. When we first met on the phone, we knew we would strike a deal. We got there 7:10 pm..left 7:30 pm and you kept your word saving us the truck til the title came in....2 weeks later. Then, because my husband had a medical emergency (stroke), you had 2 wonderful gentleman, drop it off to us in NJ. I cannot say enough about everyone we dealt with in your dealership. There will always be a "story" behind ... Read More DealerRater - Feb 20, 2025
I CANNOT SAY ENOUGH GOOD THINKS ABOUT TYLER AND CHAPMAN FORD. WE SAW A FORD PICKUP ON THE INTERNET, AND,WENT INTO SEE IT. IT WAS NOT A COME ON...IT WAS A BEAUTIFUL TRUCK AND WE BOUGHT IT. THE SERVICE THEY GIVE THEIR CUSTOMERS IS PHENOMENOL...AND..WE WILL BE CUSTOMERS FOREVER. THANKS TYLER.
Recently left a review without noticing the ford transit I was sold with an oil leak. Aaron did a fantastic job and i recommend him 10/10. BUT I purchased a vehicle on Thursday afternoon , drove it on highway Friday , sat the weekend , drove Monday highway , and noticed rainbow spots on Tuesday with the rain. So I’m sure it was leaking day of sale and only noticed Tuesday. I was sent a video after bringing this up, undercarriage looked dry in video and I am to take care of it on my own. Thank you for standing by your product and ... Read More DealerRater - Feb 15, 2025
Great dealership!!! Tyler went above and beyond to answer all my questions and even made me a personalized video of the truck I was interested in so I could get a good idea of everything it had in it before I drove the two 2 hours to their dealership. Once we got there the warm welcome we got from Tyler was like none we’ve seen from the other dealerships we visited. When Jon came out to meet us, he also made us feel very welcome and they both were willing to do whatever they could to gain our business. We ... Read More DealerRater - Feb 13, 2025
Knowledge. Helpful. Understanding. I had a terrible experience at another dealership, and Tyler stepped in to provide clarity and direction. He provided insight to the process while being transparent with pricing and other factors. I HIGHLY recommend Tyler and Chapman Ford Lancaster. This will be my first stop in all future vehicles needs!
I experienced friendly service without the dreaded haggling. I would highly recommend Tyler for your next car.
I highly recommend Chapman Ford of Lancaster. I purchased my 2020 Ford Edge from Chapman and they made the process effortless. I use to dread going to dealership and all the high pressure tactics but you will not experience that with Chapman. I use them for service and they made it easy to schedule, they keep you updated and everything is always your choice. Thanks Chapman for making dealing with my car a breeze! And bonus, love my car❤️
Alvonte Addison is an awesome guy, salesman and friend! Since he did my first sale in 2020 , he remains my go to at the dealership. He follows up after the sale and continues to check on how I’m doing with my vehicle. My recent purchase was again made simple and enjoyable. He never made me feel pushed or rushed ! He has always made me feel like I’m the most important customer!!
5 STAR EXCELLENT CUSTOMER EXPERIENCE! I saw the exact used car I wanted online from my home in Florida and received immediate contact from Ryan with tons of additional information and videos. A quick and satisfying negotiation led me to fly up to complete my purchase! I was greeted upon arrival like an old friend and took a test drive. Exactly as described! My sales rep, Anthony, was extremely knowledgeable about the vehicle and guided me through the sales process beautifully! Jared in finance made the paperwork amazingly smooth and quick! I arranged to have the car transported back to Florida ... Read More DealerRater - Feb 3, 2025
I have been using Chapman Ford since 2020 .The experience if buying a new vehicle is made enjoyable at this dealership! The staff is always friendly and attentive, they make the process so easy and are so accommodating. I definitely recommend them to anyone purchasing a vehicle!
Awesome dealership! They go out of their way to make the customer happy. I will deal with them again.
Tyler was very knowledgeable and helped us get into the Bronco of our dreams. The process was so smooth and quick. Thank you so much!
Great experience, would always buy my cars from Chapman Ford and their team. The entire staff is knowledgeable and friendly.
Easiest transaction ever! Tyler was excellent and knowledgeable! Dealer is awesome. Wonder experience! I recommend using Chapman Ford!
Tyler is very professional, his contact was excellent and was very kind in the process. Highly recommend this dealer in Lancaster and Tyler.
He was patient and understanding. He answered all my concerns. Overall great job. Very pleased with the service I received .I would highly recommend him.
Tyler and Chapman Ford made our used car buying experience easy and stress free. I wouldn't hesitate to buy from them again or send friends and family to them.
Very well oiled process from start to finish. Chapman was good to work with and we will be back!
We were welcomed right away and the sales experience was seamless! We really enjoyed how straightforward everything was.
John and his team were great to work with. Start to finish very professional. The service team and technical support guys are great as well
John Hatzis and team were all great with purchase of the new Bronco. Had a great experience.
Very knowledgeable and not pushy at all. Overall Tyler provided a very pleasant experience at Chapman Ford
Everyone I worked with was excellent & probably my most pleasant dealership experience in my 68 years young. I worked mainly with Tyler & Alyssa who was in training. I could tell she was enthusiastic about learning her new job. Tyler was very patient with all my questions & remained professional, courteous, friendly & patient throughout the entire process. I was unfortunately forced to replace my 2016 Escape with transmission going out at only 109,000 miles. I entered dealership adamant that I would never purchase another Ford, but that’s exactly what I did & hoping I made the right decision after being ... Read More DealerRater - Dec 4, 2024
Friendly and helpful Reviewed all options for financing. He was familiar with the truck and spent a lot of time reviewing the buttons on the truck.
I recently purchased one new vehicle and had another serviced at Chapman Ford. Both Tyler in Sales and Jared in Service were highly professional and easy to work with.
This was my first car purchase and I had anxiety about the whole process. I was very fortunate to go through the process with Alvonte Addison. He really is an awesome person! He guided me through the whole process and I left feeling very confident about my decision. I LOVE my 2017 Fusion and I'm so thankful for people like Alvonte and the rest of the associates at Chapman Ford. I will definitely recommend this business!
I live in Arizona and purchased my Raptor R from them. Aaron was helpful, straight to the point, gave me what I asked for and facilitated the purchase and paperwork accordingly. I’d highly recommend doing business with them.
We have been going to Chapman Ford for many years for our yearly car inspection. We have always been pleased! We have met Alvonte Addison just recently and like all those that work there, we were pleased with how he worked with us also! We would recommend Chapman Ford!! We are pleased with our new 2024 Ford Edge! Walter &Jean!
Awesome from sales to service. A special thanks to John Hatzis, he made it happen. It was my 2nd truck I bought from Chapman. Great sales team. Thank you!
